Privacy Policy
What This Policy Covers
This privacy policy explains how Quality Contracting, Inc. — located at 211 Southbridge Street, Auburn, MA 01501 — collects, uses, and protects information you share when you visit this website or contact us about restoration or contracting services. It applies to visitors from anywhere, though our services are based in Massachusetts.
Information We Collect
We collect only what we need to respond to you and schedule work. That typically means:
- Contact form submissions — your name, phone number, email address, and a description of the damage or project you’re inquiring about.
- Basic analytics — aggregated, anonymized data about how visitors navigate the site (pages viewed, general geographic region, device type). This data does not identify you personally.
We do not use tracking pixels, behavioral ad networks, or session-recording tools.
How We Use Your Information
Information you submit is used to respond to your inquiry, schedule on-site estimates, and — if you authorize us to coordinate with your insurance carrier — to document and communicate the scope of loss on your behalf. We do not use your contact details for marketing campaigns, and we do not sell, rent, or trade your information to third parties under any circumstances.
If you ask us to work directly with your insurer, we share only the documentation relevant to your claim (photos, moisture readings, scope of work) and only with your explicit authorization.
Retention
Contact and project records are retained for as long as necessary to fulfill the services you requested and to meet Massachusetts contractor recordkeeping requirements — typically seven years. Analytics data is aggregated and does not persist in a form that identifies individual visitors.
Your Rights
You may request a copy of any personal information we hold about you, ask us to correct inaccurate records, or request deletion of your data where retention is not legally required. To make any of these requests, email us at info@qualitycontracting.us or call (508) 756-8800.
California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information. We do not sell personal information, so no opt-out mechanism is necessary — but all other CCPA rights apply and can be exercised through the contact details above.
Note on GDPR: Our services are limited to Massachusetts and surrounding areas, and we do not knowingly collect data from residents of the European Union. If you believe GDPR applies to your situation, please contact us directly.
Cookies
This site may use a single first-party session cookie to support basic site functionality. No third-party advertising cookies are set.
Changes to This Policy
If we update this policy, the revised version will be posted on this page with an updated effective date. Material changes will be noted at the top of the page.
Contact Us About Privacy
Questions about this policy or your data can be directed to:
Quality Contracting, Inc.
211 Southbridge Street, Auburn, MA 01501
Phone: (508) 756-8800
Email: info@qualitycontracting.us